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Case study

MedLynx Care Portal

Patient portal rebuild with accessibility, multilingual support, and measurable booking lift.

Healthcare MedLynx
MedLynx Care Portal — delivery cover

Results

Outcomes measured after launch

Weekly demos

Release cadence

-30%

Ops rework

9/10

Stakeholder NPS (internal)

Challenge

What was broken

MedLynx's legacy patient portal failed Core Web Vitals on mobile, dropped appointment bookings, and could not support Hindi-speaking patients without a separate microsite.

Solution

What we shipped

Phased Laravel + React rebuild with a shared design system, appointment schema, WCAG audits, and bilingual flows — weekly demos from Greater Noida with overlapping US hours.

MedLynx came to Shriram IT Ventures after their previous agency delivered a portal that looked fine in demos but failed the first busy Monday — slow mobile loads, broken Hindi content, and appointment flows that patients abandoned mid-form.

What we changed

We rebuilt on Laravel + React with a design system Yash and Praveen could keep consistent. Appointment pages got MedicalBusiness schema, WCAG 2.2 AA fixes, and Hindi/English content in one codebase — not a bolt-on subdomain.

Satyendra ran weekly demos with MedLynx\'s VP Product; Shruti kept milestones visible. Vikas set Core Web Vitals budgets enforced in CI. The phased rollout moved traffic journey-by-journey so live bookings never went dark.

The problem

The legacy system couldn’t expose clean APIs without brittle screen scraping that broke every other release.

What we built

A strangler migration moved traffic journey-by-journey with dual-run checks so nobody flipped a big red switch on Friday.

Stack

Documented on the project page — chosen for maintainability and the client’s hiring plan, not our preference sheet.

Timeline

14 weeks from kickoff to production, with weekly demos and a frozen launch checklist.

Results

Outcomes are listed above. We only publish numbers the client signed off for public use.

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Trust

Verified reviews & directories

E-E-A-T signals from platforms buyers already check.

Authority

Recognition

  • Clutch Top Web Developers 2025
  • GoodFirms App Development Partner
  • India Business Awards — Digital Innovation

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