On this page
Field notes from Shriram IT Ventures delivery work on SaaS: Observability Guide: the constraints that matter, the shortcuts that haunt you, and a checklist we still use.
Who this is for
Instrument the happy path and the ugly path. Silent failures are what turn a launch into a weekend incident.
Decisions that still look smart in 18 months
Ship a thin vertical slice, measure, then widen. Big-bang rewrites rarely survive the first month of real traffic.
Build checklist we actually use
Use boring technology where the risk is operational. Save novelty for the one wedge that makes the product worth buying.
Failure modes we keep seeing
Instrument the happy path and the ugly path. Silent failures are what turn a launch into a weekend incident.
How we measure rollout
Ship a thin vertical slice, measure, then widen. Big-bang rewrites rarely survive the first month of real traffic.
We update this when delivery patterns change on live client work.