4.8/5
reporting latency cut
Case study
Marketlane Retail: Itinerary Builder
A phased rebuild for Marketlane Retail with weekly demos and measurable KPIs.
Results
Outcomes measured after launch
92%
CSAT after launch
41%
on-time milestone rate
Challenge
What was broken
Legacy workflows could not keep up with volume.
- Fragmented tools across teams
- No single source of truth for leadership metrics
Solution
What we shipped
Phased platform with integrations and operator-first UX.
Problem
Staff reconciled the same numbers in three tools before leadership meetings.
Solution
Operator UX was redesigned around the five actions people take 80% of the day.
Tech stack
Documented in the project meta — chosen for maintainability and the client’s hiring plan.
Timeline
18 weeks from kickoff to production, with weekly demos and a frozen launch checklist.
Results
Outcomes are listed above. We only publish metrics the client approved for public use.
More work
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Trust
Verified reviews & directories
E-E-A-T signals from platforms buyers already check.
Authority
Recognition
- Clutch Top Web Developers 2025
- GoodFirms App Development Partner
- India Business Awards — Digital Innovation
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